Subscription Policy

At Port to Peak, our goal is to make seafood subscriptions flexible, transparent, and easy to manage. Members may cancel their subscription at any time, but because we source seafood on a planned monthly schedule, cancellations must be made before the 10th of each month to avoid being billed for the upcoming delivery.

Monthly Subscription Schedule

Our monthly subscription cycle follows this schedule:

By the 10th of each month...
Members must cancel, pause, or make changes to their subscription before the monthly cutoff. Active subscriptions are billed for the upcoming seafood box.

On the 20th of each month...
We place seafood orders based on active member subscriptions.

By the 1st of the following month...
We deliver or make seafood boxes available to members.

Cancellation Policy

You may cancel your subscription at any time.

To avoid being billed for the upcoming month’s box, cancellations must be made by the 10th of the month at 12:00 A.M. Mountain Time.

If your subscription is still active after the cancellation cutoff on the 10th, you will be billed and included in that month’s seafood order. Cancellations made after the 10th will apply to the following month’s subscription cycle.

Once billing has been processed for the month, your seafood has been accounted for in our ordering process and that month’s box cannot be canceled or refunded.

Changes to Your Subscription

Any changes to your subscription, including cancellations, pauses, delivery preferences, or box adjustments, must be made before the 10th of the month.

Changes made after the 10th may not take effect until the following subscription cycle.

Why We Have a Cutoff Date

We work with fishermen, processors, and suppliers to bring in high-quality seafood on a planned monthly schedule. The cancellation cutoff allows us to order accurately, reduce waste, manage inventory responsibly, and make sure every member receives their box on time.

Questions or Help with Your Subscription

If you need help canceling, pausing, or changing your subscription, please contact us before the monthly cutoff and we’ll be happy to help.